Queueing System with Heterogeneous Customers as a Model of a Call Center with a Call-Back for Lost Customers
نویسندگان
چکیده
منابع مشابه
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A tandem queueing system with a Markovian Arrival Process (MAP) useful in modeling a call center with Interactive Voice Response (IVR) is investigated. The first stage has a finite number of servers without buffer while the second stage of the tandem has a finite buffer and a finite number of servers. The service time at the first (second) stage has an exponential (phase type) distribution. A s...
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ژورنال
عنوان ژورنال: Mathematical Problems in Engineering
سال: 2013
ISSN: 1024-123X,1563-5147
DOI: 10.1155/2013/983723